Contact & Support
Have questions about your visa application? Our team is here to help.
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Contact Information
Live Chat Support
Chat with our support team in real-time during business hours.
Available Mon-Fri, 9AM-6PM EST
Frequently Asked Questions
How long does visa processing take?▼
Standard processing takes 4-7 business days. Express (3 days) and rush (1 day) services are available for an additional fee.
What documents do I need?▼
Requirements vary by visa type, but typically include passport, application form, photo, flight itinerary, and hotel booking.
Can I track my application?▼
Yes, you can track your application status using your application ID on our Track Application page.
What is your refund policy?▼
Service fees are refundable if we cannot process your application. Government visa fees are non-refundable.
Do you offer express service?▼
Yes, we offer express (3 business days) and rush (1 business day) processing for an additional fee.
Are you affiliated with the Chinese government?▼
No, we are an independent visa assistance service. We are not affiliated with the Chinese government or any embassy/consulate.